Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including:

Personal Information

• Full name
• Email address
• Phone number
• Service address
• Billing address
• Vehicle information
• Account information
• Booking details

Payment Information

Payments are processed through secure third-party payment providers. Klerve does not store full payment card numbers. Payment processors may collect:

• Payment card information
• Billing information
• Transaction information
• subject to their own privacy policies.

Detailer Information

Where applicable, identity verification, tax information, and banking information may be collected through third-party providers such as Stripe. For detailers using the Klerve platform, we may collect:

• Name
• Email address
• Phone number
• Address
• Service area
• Profile information
• Availability
• Earnings information
• Account status information

Information Collected Automatically

When you use the Klerve platform, we may automatically collect:

• IP address
• Device information
• Browser information
• Operating system information
• Usage activity
• Website interactions
• Cookies and analytics data

How We Use Information

We may use collected information to:

• Process bookings
• Schedule appointments
• Provide customer support
• Process payments
• Manage detailer accounts
• Verify identities
• Prevent fraud
• Improve services
• Send notifications
• Send appointment reminders
• Send booking updates
• Maintain platform security
• Comply with legal obligations

Customer Communications

Klerve may send communications including:

• Booking confirmations
• Appointment reminders
• Service updates
• Payment confirmations
• Review requests
• Customer support responses
• Administrative notices

Communications may be sent through:

• Email
• SMS/Text Message
• Platform notifications

Reviews and Uploaded Content

Customers may submit:

• Ratings
• Reviews
• Photos
• Feedback

By submitting content, you grant Klerve permission to display approved content on:

• The Klerve website
• Marketing materials
• Customer testimonial sections
• Social media channels
• Klerve may edit content for formatting purposes while preserving its original meaning.

Sharing Information

We may share information with:

Service Providers

Including

• Payment processors
• Hosting providers
• Email providers
• SMS providers
• Analytics providers
• Customer support providers

Detailers

Information necessary to complete a booking may be shared with the assigned detailer, including:

• Customer name
• Service location
• Appointment information
• Vehicle information
• Service requests

Legal Compliance

We may disclose information when required by:

• Law
• Court order
• Government request
• Regulatory obligations

Stripe and Third-Party Payment Providers

Klerve uses Stripe and other third-party providers to process payments and manage payouts. These providers may collect:

• Payment information
• Identity verification information
• Tax information
• Banking information

Such information is governed by the privacy policies of those providers. Klerve does not control how third-party providers use information once submitted to them.

Data Security

We use commercially reasonable measures to protect information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration

Data Retention

Information may be retained for as long as reasonably necessary to fulfill these purposes. Klerve may retain information for:

• Booking records
• Financial records
• Legal compliance
• Fraud prevention
• Business operations

Your Rights

Depending on your location and applicable law, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Request data portability
• Object to certain processing activities
• Requests may be submitted through our contact information below.

Cookies and Tracking Technologies

Klerve may use:

• Cookies
• Analytics tools
• Session tracking technologies
• Performance monitoring tools

These technologies help improve website functionality and user experience. Users may adjust browser settings to manage cookie preferences.

Children's Privacy

Klerve services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Third-Party Links

The Klerve platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Users should review the privacy policies of external websites before providing information.

Changes to This Privacy Policy

Klerve may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date. Continued use of the platform after updates constitutes acceptance of the revised policy.